BrightArrow offers a free two-way direct chat portal that allows parents, students, staff and community members to reach out to the district on a variety of topic categories (of your choosing), to ask questions, make requests, register concerns or make suggestions. Social media sites, such as Facebook, can offer an outlet for such communication, but BrightArrow takes it a step further by offering the two-way communication portal that allows parents to choose and reach out about specific topics in a way that the appropriate staff members receive the requests or questions and are able to address them efficiently and reliably. Direct chat includes a mechanism to auto-remind or escalate questions if the internal recipient does not respond in a timely manner. This is a wonderful feature that opens a line of communications between the community and the school/district.

Rich set of API calls for messaging features – reach out to BrightArrow to learn more details.

Can read the home language field of the student database to determine a parent’s preferred language. Messages that are typed in English can be automatically translated to and spoken in 20 non-English languages. Text messages and text based emails can be translated into over 100 languages. The pronunciation of the text-to-speech engine for those languages can be validated with a preview function.

All contact and message data is stored on secure SSL servers with access by only three BrightArrow personnel who contractually follow the company’s strict guidelines for data privacy and security.

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FAQs Archive - BrightArrow Technologies

Q: Emergency/Anti-Bullying Hotline

Your school or district can have one or more dedicated phone numbers that are specifically for the purpose of two-way emergency notification. The students, parents and staff are told about the dedicated phone number, and whenever anybody calls into or text to that phone number, the voice message or text message is immediately distributed to everybody designated by the school or district as the emergency response team. If anybody on the emergency response team replies to the text or voice message, the originator receives the reply, as well as the other members of the emergency response team. Can be used in a special “panic-button” approach for staff and faculty to be able to report emergency to designated staff/faculty easily and quickly.