BrightArrow will never distribute, use, or review any private data (except to review, as requested by the customer, for technical support research purposes). A very limited number of BrightArrow personnel have access to the servers containing customer contact and account information. These employees operate within the constraints of strict employee confidentiality agreements which carefully and thoroughly protect the data. Our customers’ private contact and message information never leaves our secure servers, except when used by that customer.
The actual calls and texts go through carriers that are outside our control so, as is the case with all notification vendors, the telephony carrier is provided the phone number and the message, but without any contact information.