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- BrightArrow offers a free two-way direct chat portal that allows parents, students, staff and community members to reach out to the district on a variety of topic categories (of your choosing), to ask questions, make requests, register concerns or make suggestions.
- Social media sites, such as Facebook, can offer an outlet for such communication, but BrightArrow takes it a step further by offering the two-way communication portal that allows parents to choose and reach out about specific topics in a way that the appropriate staff members receive the requests or questions and are able to address them efficiently and reliably.
- Direct chat includes a mechanism to auto-remind or escalate questions if the internal recipient does not respond in a timely manner.
- This is a wonderful feature that opens a line of communications between the community and the school/district.