We’re Huge Fans of Automation, But If You Need Us, You Can Speak to a Human Who Knows Your Account
You are not just a number to us, and we always offer a personal touch. You may have experienced frustration when you call other providers for help, and you are put on hold or passed from person to person. That doesn’t happen to BrightArrow customers; just ask them.
When you reach out to BrightArrow customer service, you’ll speak with one of our knowledgeable team members who are efficient, professional, and understand your account.
Our proven software just works. However, if you have a question or have special new needs to discuss, we’re here to show you how to use our system to ensure your operations will run the way you want, flawlessly – whatever it takes.
You may have worked with other providers who make you wait weeks for a response. We find that unacceptable. You may never have to, but if you contact us with a request, the BrightArrow team is responsive and focused on your satisfaction.
We also know from experience that the thought of setting up another Notification system can seem daunting. We have good news for you – we do the setups for you.
If you are suffering from a solution that limits you to work “out of the box” with no changes, it may be time to make the switch to BrightArrow!
“I have called their 24/7 support line in the middle of the night US time (we are 11 hours ahead here in Dubai) when there was an issue getting report cards out. It was resolved within a half hour. Now that’s customer service!”
Romy Backus, Student Information Systems Specialist, American School of Dubai
