Important Updates & Service Notices

Stay Informed. Stay Prepared.

At BrightArrow, reliable communication is our top priority. This page is your central source for important updates, service notices, and system status information. We believe in transparency and keeping our customers informed—especially when it matters most.

Whether it’s a scheduled maintenance window, a performance update, or an unexpected service disruption, you’ll find timely and accurate information here. We’re committed to sharing updates clearly, promptly, and responsibly so you can plan with confidence.

Don’t Miss an Important Update

The best way to stay informed is to receive updates directly from us.

By signing up for BrightArrow service notifications, you’ll receive:

Real-time service alerts.
  • Advance notice of scheduled maintenance.
  • Important system updates delivered straight to your inbox.
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Enter your email to stay informed and stay prepared.

Current Announcements

Past Announcements

We want to make you aware of an unexpected disruption impacting BrightArrow’s short code text messaging service. As a result, we moved everyone over to our 10-digit long code (424-2##-####) delivery option. Some customers may have experienced brief delivery issues earlier this morning, prior to the transition being completed.

Our team has identified the cause and is working closely with our partners to implement a resolution. Ensuring reliable message delivery remains our highest priority, and we will notify you as soon as full service is restored.

While this issue is being addressed, all text messages will be delivered via a 10-digit long code and are limited to 306 characters with no links.

Thank you for your patience and continued partnership.

Bright regards,

The BrightArrow Team

 

Dear BrightArrow Partner,

Early this morning, our technical team was alerted to a network communication issue that caused a temporary disconnection from our communication infrastructure. While the underlying issue was minor, it unfortunately blocked connectivity for some customers. Our engineers immediately addressed the problem, resolved all connectivity issues, and our systems are now fully operational.

The network issue was quickly resolved, and our service is now fully functional. However, due to internet propagation delays, some users may still experience connectivity issues. If your connection hasn’t been restored yet, it should be back up within the next hour. We appreciate your understanding, as this timing is beyond our control.

We sincerely apologize for the brief service disruption this morning. While we always aim for 100% uptime, we fell short for a few hours today. We're taking steps to ensure this minor issue doesn't happen again in the future.

Please accept my personal apologies for this and know that we are committed to ensuring that this will not happen again. Thank you for your continued support of our organization.

Sincerely,

Raymond Bily, CEO

 

Our Commitment to You

BrightArrow is built on trust, reliability, and transparency. When issues arise, our teams act quickly, communicate openly, and work diligently to restore full service—while keeping you informed every step of the way.

Thank you for your continued trust and partnership.

 

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